Everything you need to know about MEGA Caps
Standard UK delivery takes 3-5 business days. We ship next business day for orders placed before 2 PM GMT. International orders (EU, US, rest of world) take 7-14 business days depending on destination.
UK: £2.50 (1-3 caps) | £4.50 (4+ caps) | FREE on orders over £50
EU: £6.00 standard | £12.00 express
US & Rest of World: £8.50 standard | £18.00 express
All prices include Royal Mail/international carrier tracking.
Yes, we ship to over 100 countries. Duties and taxes are the recipient's responsibility where applicable. We'll provide tracking via Royal Mail International Services.
Absolutely. You'll receive a shipping confirmation email with a tracking link as soon as your order ships. You can also check order status in your account dashboard (coming soon).
We offer a 30-day returns window from the date you receive your order. Caps must be unworn, unaltered, and in original packaging to qualify for a full refund. Please see our full returns policy for details.
Email us at returns@megacaps.co.uk with your order number and reason. We'll send you a prepaid Royal Mail returns label. Once we receive and verify your return, your refund will process within 5-7 business days.
Yes. If you want a different size or colour, we can arrange an exchange for free within 30 days of purchase, provided the original cap is unworn. Contact us at returns@megacaps.co.uk to arrange.
All our caps feature adjustable snapback closure, so one size fits most adults (head circumference 54-62 cm). If you're unsure, check our size guide for detailed measurements and international size conversions.
Not currently, but kids can often wear our adjustable caps with the snapback pulled tight. If you have a very young child, contact us at hello@megacaps.co.uk — we're planning youth sizes soon.
Yes — fit is covered under our 30-day returns policy. If the cap doesn't fit after adjusting the snapback, it qualifies for a free exchange or refund. Contact us at returns@megacaps.co.uk.
Use a soft measuring tape and wrap it around your head at the widest point (just above your ears). This gives your head circumference in centimetres. Check our size guide to match it to the right cap size.
Hand wash only: Use warm water and mild detergent. Gently scrub with a soft-bristle brush. Rinse thoroughly with cool water. Never use a washing machine or tumble dryer — this will damage the embroidery and shape.
Air dry only. Remove excess water by gently squeezing (don't wring). Place on a clean cloth or hat stand to dry naturally. Avoid direct sunlight, heat sources, and the tumble dryer. The cap will retain its shape and colour better this way.
Our 3D embroidery is designed to last. With proper care (hand wash, air dry), your cap will maintain its appearance for years. The metallic gold details on our Navy and Black & Gold editions may develop a natural patina — many customers love this aged look.
Absolutely. While still damp from cleaning, gently curve or shape the brim as you prefer. Our structured cotton twill is forgiving and will hold the shape once dry. This is one of the perks of a quality cap.
Yes! Orders of 10+ caps qualify for bulk pricing. Contact our team at bulk@megacaps.co.uk with your order size and we'll send you a custom quote.
Example: 25 caps = 15% discount | 50 caps = 20% discount | 100+ = negotiate bespoke rate
Dropshipping: Yes, we work with approved partners. You handle the customer; we ship directly to them with your branding on the packaging.
White-label: We're currently exploring custom embroidery and white-label options. Email wholesale@megacaps.co.uk to discuss your needs.
Wholesale pricing typically starts at 40-50% off RRP depending on order volume and partnership type. For detailed tiered pricing, contact our wholesale team at wholesale@megacaps.co.uk. Minimum order quantities apply.
Email wholesale@megacaps.co.uk with: your business name, website, estimated monthly volume, and your intended use case (dropshipping, retail, events, etc.). We'll review and get back to you within 2 business days.
Design and embroidery are done in England. Canvas sourcing and production involve ethical manufacturers in the EU and Asia, chosen for quality standards and fair labour practices. Full transparency available on request.
We ship to most countries worldwide. Check the shipping calculator at checkout for your location, or email hello@megacaps.co.uk and we'll confirm availability and cost.